Account Merging (from CLO3D)

Objective

Understand how to merge your existing CLO Virtual Fashion accounts from CLO.

1. Account Merging Guide
2. Sign in with CLO-SET
3. FAQ - Using CLO after merging accounts

*Please note: this guide applies only to Personal license users on version 2024.0 and above.
Enterprise users do NOT need to take any immediate action.

Details

1) Account Merging Guide

• Start by typing in your CLO ID/Email & password in #1, and click 'Login'

 

• Please verify your email address if it has not been done yet - Not receiving the verification email?

   

• You will see a notification to create an integrated CLO-SET Account
• The account merging process will be done based on the email & password from your current Marvelous Designer account.
  • Please note that you are NOT allowed to change the email or password manually. Contact us for further support.

• Starting from CLO 2024.0.192, Individual users can only sign in using CLO-SET account. 

   

• Agree to the CLO-SET Terms of Service to complete the account merging process.
• Upon completion, go back to CLO 2024.0 and sign in with CLO-SET with #2 login option.
• [Important] Please note that once you merge your accounts, you will no longer be able to sign in with your user id/pw for software versions 2024.0 and beyond. For versions below 2024.0, you may continue logging in with your license ID/PW.

 

2) Sign in with CLO-SET

• If you are a CLO-SET/CONNECT user, you may have completed the account merging process.
• OR, if you have completed the account merging process from CLO, this will also apply.
• In this case, when attempting to log in with your license ID/PW, you will see the below alert in CLO Individual license version 2024.0 and above.

• Please click 'Sign in with CLO-SET' to continue logging in, and follow the instructions on the website.

3) FAQ - Using CLO after merging accounts

Visit this guide for a detailed FAQ for using CLO after merging accounts.