Forgot your password?

Question

I forgot my password and cannot log in. What should I do?

Answer

[Before merging accounts / Change License PW only]

• Please visit the respective product site to reset your password. Please note that before merging your accounts, password information will NOT be synced throughout services.
• [Important] If you are using CLO or Marvelous Designer versions below 2024.0, please visit 'My Page' of CLO/Marvelous Designer to update your License Password. 
  • CLO3D
  • Marvelous Designer

[After merging accounts - change CLO-SET account password]

• Go to https:/clo-set.com/en/account/password/find to reset your password

[Not receiving reset password email]

• If you have requested the 'reset password' email but are not receiving the mail, please check below:
  • Make sure you are using the correct email address, and that you have an active account in CLO-SET. If you have not yet merged your account, please visit www.clo3d.com or www.marvelousdesigner.com to initiate the account merge.
  • Refer to the guideline on Not receiving verification email? guide for further troubleshooting instructions.

[Cannot access email inbox anymore]

• If you forgot your password, but cannot use the email address to receive 'reset password' email, please submit a ticket with the below information for confirmation.
  
  • Last 4 digits of your credit card:
  • Expiration Date (MM/YYYY):
• If you do not have any payment history or active subscription on your current account, you can either 1)  provide a proof of ownership of the email address in other forms or 2) create a new account with active email address.