Not receiving verification email

Question

I am not receiving the verification email. What should I do?

Answer

1. Double check the email address typed in. Make sure you do not have typos.
2. If you are using your company email, please contact your IT team for any firewall setups. The verification email may be blocked from your company's email server settings, even before reaching your spam inbox.
3. If you are still experiencing the issue, please submit a request for a manual verification process.
4. Student Email: Some school domains block external emails. Please check if your school domain is connected to the verification email on Verify Email Address Link. If you see the result as "Connecting did not work", please ask your school admin (especially the technical division) to check if you could receive the verification email from [e-mail]
5. Gmail Account: Mark incorrectly classified emails as Not spam.

   Go to your spam folder and open the email from [e-mail]. Click on the 'Report not spam' button at the top. Gmail uses machine learning to recognize spam. So you need to mark CLO-SET emails as not spam manually to let Gmail learn your behavior.