Multiple Emails - Consolidate Account

Question

I am using different emails for CLO, Marvelous Designer, CLO-SET, and CONNECT (or any of the two). What should I do?

Answer

[Problem arising from having multiple email address]

• CLO Virtual Fashion's system will use your email address as key when merging accounts across services. Therefore, if you are using 2 or more services with different emails, the data will not be synced between the merged accounts. This may result in:
  1. Not finding your assets in CONNECT marketplace
  2. Not being able to log into software (no license access)
  3. Not being able to access your CLO-SET Group

• To solve the issue, follow the instructions below: 
  1. Check if you are using different emails. Go to 'My page' or 'My account' on each service, and confirm which emails are registered for your account.
  2. Decide on the main email address you wish to use moving forward.
  3. Contact the support team by submitting a request to consolidate your email accounts.