Objective
Understand how to keep using CLO-SET & CONNECT upon completing the account merging process.
*Please note: the All CLO-SET users must follow the account integration process from Feb 20th, 2024. However, it will NOT immediately impact your software usage.
For Individual/Personal users, you will start utilizing your CLO-SET account to access the software from the new 2024.0 version release.
For Enterprise users, this change does not apply and you do not have any immediate action to take.
Find the Individual vs. Enterprise classification rule HERE.
Details
1) Using CLO-SET
Merging your account will NOT affect your CLO-SET usage or subscription status. You will continue having access to the Groups you are invited to, along with all the Assets you have permission to.
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Subscriptions & Payment
In CLO-SET only the Group Admin (Account owner of the main Group) is responsible for the payment of an existing subscription. This will NOT change with the account merging process, and the account owner will still be held responsible within all members of the Group. Learn more about CLO-SET Group HERE.
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Using CLO & Marvelous Designer
Your log in experience for CLO and Marvelous Designer will change upon the new major release of the 2024.0 version. For all Individual/Personal users, you will start using the new 2024.0 version with the CLO-SET account. For all Enterprise users, this will NOT be true and you do not have any immediate action to take. Find more info on whether you are an Individual or Enterprise user HERE.
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Using CONNECT
CLO-SET, CONNECT, and JINNY accounts are the same. Therefore, merging your CLO-SET account would NOT impact your CONNECT usage, purchase history, or seller information.
2) Using CONNECT
Merging your account will NOT affect your CONNECT usage or item history. You will continue having access to the items you sold/bought on the CONNECT marketplace.
3) Troubleshooting & FAQ
Find more instructions on troubleshooting & FAQ HERE.
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