Objective
Access all CLO Virtual Fashion services using a single email account.
This FAQ will cover the updates and changes to login methods for CLO Individual & Student license account types. This change will not affect Enterprise & Academic account types at this time.
Please check the general FAQ if you have questions about the account merging process (CLO-SET accounts).
Details
1) Change in login method
Effective from the next released version, CLO 2024.0
What does this cover? CLO website / Software version 2024.0 and above
Software Version (7.3 and below) |
Software Version Above 2024.0 |
|
How to login | Existing User ID & Password | CLO-SET User ID & Password |
2) How do I get a “CLO-SET User ID & Password” if I have an existing CLO account?
Check out our detailed step-by-step guide here.
3) What is the difference between a CLO-SET account and my previous CLO account?
With your old CLO account you had to have multiple logins to access all of the CLO Virtual Fashion (CVF) products and services. Now with one CLO-SET account you can access all CLO Virtual Fashion services without additional logins.
4) How do I login to CLO / Marvelous Designer / Jinny after I merge my account?
You can login to CLO / Marvelous Designer / Jinny with your CLO-SET ID & Password.
5) I have a subscription license for CLO and I like to use an older version than 2024.0. Do I have to use a different Log in or can I use the CLO-SET account?
- If you have an old installer on your device and you have access to versions below 2024.0: Use the older login method. Login to the installed version you wish to use with your User ID & Password (same as before)
- For 2024.0 and above: you can log in to all CLO Virtual Fashion product (CLO/Marvelous Designer/CONNECT/CLO-SET) websites and software with your CLO-SET account.
6) I have both CLO and Marvelous Designer accounts and I use them frequently. How does it affect me?
You no longer have to use two separate logins! You can continue using your licenses without functional change for both CLO and Marvelous Designer. All you have to do is login with your CLO-SET account. You can check the license information for your products on the CLO or Marvelous Designer websites.
7) I like to use different email addresses for CLO and Marvelous Designer for my own reasons and want to keep them separate. Can I still have separate accounts?
Yes, make sure to use the different email addresses for your CLO-SET merge so that you will have two separate CLO-SET accounts. The accounts are tied to each email address and the licenses associated with each account will be included in that merge.
If you wish to unify your email addresses in the future or have other questions, please submit a request.
8) I am using my software in an offline environment. Does this change affect me?
Your access to your software will remain unaffected, you can continue using your pre-existing account user ID & password without change.
If you choose to login to the websites for any of the CLO Virtual Fashion (CVF) products and services you will be prompted to merge your account logins into a CLO-SET account.
9) How do I change my password after I merge my accounts into a CLO-SET account?
When you click 'Change Password' on the CLO website or any CLO Virtual Fashion (CVF) product page, you will be redirected to the CLO-SET ‘My Page’, where you can change your password.
If you are already on the CLO-SET website, you can change the password under the settings tab on “My page”.
10) What happens to my subscription cycle if I change my account email?
If you need assistance regarding accounts merging or questions, please submit a request, and our support team will promptly respond to your inquiry.
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