Account Merging (from CLO-SET)

Objective

Understand how to merge your existing CLO Virtual Fashion accounts.

1. Account Merging Guide
2. Sign in with CLO or Marvelous Designer ID
3. China Account
4. Sign In with Google
5. Troubleshooting

Details

1) Account Merging Guide

• If you are an existing CLO-SET user, the account merging process will be initiated when you log in.
• If you do not have a CLO-SET account yet, please sign up HERE.

1. Type in your CLO-SET email account and password.

• • If you have been using CLO or Marvelous Designer credentials, follow this guide.

2. Agree to the Terms of Service

3. Account Merging is complete

 

2) Sign in with CLO or Marvelous Designer ID

With the Account Merging release, the CLO/Marvelous Designer log in option will no longer be available.

If you have been using CLO-SET with your software account, please follow below steps.

Before	New (from Feb 2024)

1. Type in your email address and password

*Use the email address registered in CLO or Marvelous Designer.

   

2. If you haven't yet, please set your account password. Please note that this password will be used throughout

CLO Virtual Fashion products from CLO and Marvelous Designer 2024.0 version and onward.

   

3. Once the password is set, you can return to the sign in page, and follow the steps in General Guide.

[Important] Please note that starting from the 2024.0 version of CLO Individual and Marvelous Designer Personal license, the Merged Account will be used to log in.

3) China Account

If you are located in China, you will be directed to a China website. All Chinese users must verify their mobile number via SMS verification. Follow the steps below.

1. Type in your email and password, and verify your mobile number via SMS

   

2. Once the SMS verification is complete, agree to the new ToS to complete the account merging process

3. If you have been using CLO-SET with CLO or Marvelous Designer credentials, you must first set CLO-SET password. Follow the set password guide here.

 

4) Sign In with Google

You may use your Google account to use CLO-SET.

1. Click 'Sign in with Google' and complete the sign in process from the modal.

2. Once you are logged in, agree to the new Terms of Service to complete the account merging process.

   

5) Troubleshooting

If you are experiencing any disruptions during the sign in process, please refer to the FAQ section of this help center article. If you need further assistance, please submit a ticket.